If your order arrives in an unusable state, please contact me at with a photo of the damaged product + shipping box (if applicable) within 48 hours of receiving. Your order is adequately packaged with handling + transit in mind! While we do take care when packaging your order, damages can happen. If your return is received in a condition that is unable to be resold, you will not be refunded or will be charged a restocking fee. We do not replace orders that are shipped with no tracking information. We do not reimburse return shipping costs. We do not assume responsibility for packages containing returns that are lost in transit or packaged poorly. (without direct instructions specifically stating to return the item(s)) will not be accepted and the package will be returned to sender. Any packages sent back to Grace + Bloom Co. Please keep the tracking information until your return has been processed. Should you feel strongly about discussing a potential store credit or exchange for our home fragrances, please contact me at within 72 hours of receiving your order and I am happy to work with you to reach a solution that works for both of us.Īll shipping and handling charges are the responsibility of the customer. We are not offering returns at this time, but I do want you to love your purchase! The majority of our products are for bath and beauty use so they are final sale due to sanitary + hygienic safety reasons. S T O R E C R E D I T // E X C H A N G E S We do not accept payment after shipment, mailed checks or cash. Should your package become delayed or lost, a claim will need to be filed with the shipping carrier.Ĭurrently, we accept all major credit cards + PayPal. We have no control over transit times once packages are given to the mail carrier. is not responsible for delayed transit times once your order leaves the studio. Once your order has shipped, you will receive an e-mail notification with all tracking information. Orders typically ship within 3-5 days once the order is placed + paid. On special occasions or per customer request, we may ship via UPS. We do not ship internationally. Domestic orders placed within the US are shipped via USPS First Class or Priority Mail. At this time we only do business in the United States.
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